Refund Policy
Return Policy
Is it possible to return my order? Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all the appropriate parts, components, and packaging as received.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products for which hygiene is important must be thoroughly cleaned before the return process begins.
- The product has been found to be defective immediately upon receipt.
- We are entitled to charge the customer for shipping costs.
- A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.
How to Return Your Order
If your order meets the above conditions, please follow these steps to initiate the return process:
- Send an email to: info@aoifekildare.com
- Include the following details:
- Order number
- Reason for return request
- Photo of the product (in case of breakage or defect)
- Customer’s full name
- Customer’s address
We will then provide you with the return address. Do not send the return to the sender's address; we will provide the correct return address upon request. The customer is responsible for covering the shipping costs for returning the product.
Cancellation Policy
Right of Cancellation
You have the right to cancel your order within 14 days from the day you or a third party (who is not the carrier) received the goods.
As we work with a fully automated system, orders are processed and shipped as soon as they are placed. Therefore, we cannot stop the shipping process once an order has been dispatched, and a refund will not be possible before the goods are received.
To exercise your right of withdrawal, please inform us via email at info@aoifekildare.com with a clear declaration of your decision to cancel the order. Cancellation is completed once we receive the returned goods. The cost of returning the goods is borne by the buyer.
Cancellations for Orders in Transit
Since our products are shipped from international suppliers, transit times may vary. If your order has already been shipped, cancellation is not possible. You will need to wait until you receive the package and then proceed with the return process.
To ensure a quick return process, we request that you send us a shipping confirmation once you have dispatched the return.
Refund Process
If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs. The refund will be processed within 14 days from the day we receive the returned goods.
The refund will be issued using the same payment method used for the original transaction unless expressly agreed otherwise. In no case will you be charged additional fees for the refund.
All returns must be sent to our central warehouse at the customer's expense.
For further questions, contact info@aoifekildare.com.